> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account

> Manage your UponAI account, password, and sign-in settings.

UponAI uses Auth0 for secure authentication.

## Account Status

| Status                  | Description                                                                                                                                         |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Active**              | Account is active and all services are available                                                                                                    |
| **Verification Needed** | Account is on hold for further verification due to high call volume — contact support with your company name, use case, and proof of representation |
| **Invoice Past Due**    | Past due invoice — account will be shut down automatically in 7 days if unpaid                                                                      |
| **Invoice Overdue**     | Overdue balance — service is temporarily deactivated until payment is made                                                                          |

## Reset Your Password

<Steps>
  <Step title="Go to the login page">
    Navigate to the UponAI login page.
  </Step>

  <Step title="Click forgot password">
    Click **Don't remember your password?**
  </Step>

  <Step title="Follow instructions">
    Enter your email address and follow the instructions sent to your inbox.
  </Step>
</Steps>

<Tip>
  For better security, use **Sign in with Google**. This adds an extra layer of protection and removes the need to manage a separate password.
</Tip>

## Google SSO and Password Sign-In

Google SSO and email/password sign-in are **separate accounts** — they are not automatically linked.

To switch sign-in methods while keeping workspace access:

<Steps>
  <Step title="Log in with your current method">
    Sign in using your current method (Google SSO or email/password).
  </Step>

  <Step title="Invite yourself">
    Click your profile photo at the bottom left → **Workspace** → send an invite to your email address.
  </Step>

  <Step title="Log out">
    Sign out of your current account.
  </Step>

  <Step title="Accept via the new method">
    Open the invite email and sign in using the alternative method to create a new account.
  </Step>
</Steps>

This creates a separate account with the new sign-in method while maintaining access to your existing workspace.

## Delete Your Account

If you delete your only workspace, your account is deleted automatically.

Before proceeding:

* Download any important data you want to keep
* Settle all pending invoices
* Cancel active subscriptions
* Remove connected third-party integrations

<Warning>
  Account deletion is permanent and cannot be undone. All data, billing history, and preferences are permanently removed.
</Warning>