> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle Failed Payments

> Resolve payment failures and restore your UponAI service.

If your payment fails, follow these steps to resolve the issue.

<Steps>
  <Step title="Check with your bank">
    Contact your bank to ensure the transaction isn't being blocked. Request that they allowlist transactions from UponAI. Then return to your dashboard and retry the payment.
  </Step>

  <Step title="If payment still fails">
    Obtain written confirmation from your bank that UponAI has been allowlisted:

    * Statement must be on bank letterhead
    * Must explicitly confirm that transactions from UponAI are approved

    Email the statement to **[support@uponai.com](mailto:support@uponai.com)** along with your account details.
  </Step>

  <Step title="Try an alternative payment method">
    If the issue persists, add a different card or payment method:

    * Go to the **Billing** tab
    * Click **Change payment methods**
    * Add a new card or payment method
  </Step>
</Steps>

If you continue experiencing payment issues, contact **[support@uponai.com](mailto:support@uponai.com)** for further assistance.