> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post Call Analysis Overview

> Automatically analyze customer conversations after calls end to extract insights and custom data.

Post-call analysis automatically analyzes customer conversations after they end, helping you derive valuable insights. UponAI provides several built-in analysis categories, and you can create custom categories to match your specific business needs.

<Note>
  Custom post-call analysis fields are not populated for calls that were not connected or where no conversation took place. Always check whether the field exists before using it.
</Note>

## Analysis Categories

| Type                     | Description                      | Example                                             |
| ------------------------ | -------------------------------- | --------------------------------------------------- |
| **Boolean** (True/False) | Simple yes/no determinations     | Whether the customer is a first-time caller         |
| **Text** (String)        | Detailed textual information     | Call summaries, action items, key discussion points |
| **Number** (Numerical)   | Quantitative measurements        | Transaction amounts, satisfaction scores            |
| **Selector** (Enum)      | Categorization from a fixed list | Issue types, product categories, resolution status  |