> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reliability Overview

> UponAI is built on enterprise-grade infrastructure with >99.9% uptime guarantee.

UponAI is built on enterprise-grade infrastructure to ensure consistent, high-quality performance for all your voice AI needs.

## Focus Areas

<CardGroup cols={3}>
  <Card title="Phone Call Performance">
    Reliable inbound and outbound call handling, consistent connections, and high voice quality.
  </Card>

  <Card title="Agent Reliability">
    Consistent low latency during interactions.
  </Card>

  <Card title="Agent Performance">
    Accurate speech transcription and strict adherence to prompt instructions.
  </Card>
</CardGroup>

## Our Commitment

**>99.9% uptime guaranteed.**

| Area                     | Details                                                                                                                                      |
| ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------- |
| **Infrastructure**       | Extensive load testing, auto-scaling, dedicated enterprise-grade compute and networking                                                      |
| **Proactive Monitoring** | 24/7 latency monitoring and alerting across ASR, TTS, LLM, knowledge base, network latency (p75–p99), error rates, and server resource usage |
| **Resilience Features**  | Built-in TTS and LLM fallbacks and retries. Branded Call/Verified Phone Number to improve pickup rates.                                      |
| **Support**              | 7 days/week on-call, 24h SLA with active support 9AM–9PM PST                                                                                 |

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