> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Quality Assurance

> Automatically evaluate call quality using configurable rules and metrics to track trends and identify failure patterns.

AI QA automatically evaluates a sampled set of calls using configurable rules and metrics. It surfaces high-level trends (scores, resolution rate, latency) and deep call-level diagnostics (hallucinations, KB accuracy, interruptions, sentiment, and tool usage).

## Use AI QA To:

* Track call quality and resolution over time
* Identify failure patterns and root causes
* Review individual calls with transcript-level evidence

## Pricing

AI QA is **free for the first 100 minutes** of usage per workspace. After that, it is priced at **\$0.10 per minute** of analyzed call time.