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Call History

The Call History page provides a comprehensive log of all inbound calls received by your agent. Key features include:
  • Call Duration – View the length of each call.
  • Call Sentiment – Understand the tone of the conversation.
  • Call Summary – Quickly access a brief overview of the call.
  • Full Call Recording – Listen to the complete recording for review.
  • Export to CSV – Download call data for offline analysis or reporting.