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The Analytics dashboard provides comprehensive insights through customizable charts and visualizations. Access it via the Analytics tab in the UponAI dashboard.

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Create and Customize Charts

  • Create new charts to visualize specific metrics
  • Add, remove, and rearrange charts to build a personalized view
  • Sort charts to organize your dashboard layout

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Global Filters

FilterEffect
Global date rangeApplied to all charts configured as “all time”
Global agent filterApplied to all charts configured as “all agents”
These filters let you analyze data across different time periods and agents without reconfiguring each chart individually.

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Chart Types

TypeBest for
ColumnCompare values across categories
BarHorizontal comparison of values
DonutProportional data and percentages
LineTrack changes over time, identify trends
NumberDisplay key metrics and KPIs prominently

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Chart Sizes

SizeWidth
Small1/3 of a dashboard row
Medium2/3 of a dashboard row
LargeFull row

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Custom Post-Call Analysis Integration

The analytics dashboard supports visualizing data from your custom post-call analysis. Create charts based on any custom metrics or insights from post-call analysis to track business-specific KPIs alongside standard call metrics.