UponAI is built on enterprise-grade infrastructure to ensure consistent, high-quality performance for all your voice AI needs.Documentation Index
Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt
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Focus Areas
Phone Call Performance
Reliable inbound and outbound call handling, consistent connections, and high voice quality.
Agent Reliability
Consistent low latency during interactions.
Agent Performance
Accurate speech transcription and strict adherence to prompt instructions.
Our Commitment
>99.9% uptime guaranteed.| Area | Details |
|---|---|
| Infrastructure | Extensive load testing, auto-scaling, dedicated enterprise-grade compute and networking |
| Proactive Monitoring | 24/7 latency monitoring and alerting across ASR, TTS, LLM, knowledge base, network latency (p75–p99), error rates, and server resource usage |
| Resilience Features | Built-in TTS and LLM fallbacks and retries. Branded Call/Verified Phone Number to improve pickup rates. |
| Support | 7 days/week on-call, 24h SLA with active support 9AM–9PM PST |