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Documentation Index

Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt

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Customize the prompts used to summarize conversations and determine call success, then rerun analysis to regenerate results that better match your criteria.
When you rerun analysis, the system always uses prompts from the latest draft version of the agent — even if the call was originally handled by an older published version. Edit prompts in the latest draft before rerunning.

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Editing Analysis Prompts

In the agent’s Post-Call Data Extraction tab, customize prompts for these built-in categories: Call Summary — The call_summary field. Adjust to extract the type of summary or details you care about. Call Successful — Customize the prompt that evaluates whether a call or chat was successful. Define your own success criteria.

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Rerunning Analysis

After updating your prompts, trigger a rerun from the dashboard to regenerate outputs based on the revised instructions.
Rerunning analysis incurs charges for all models — including those that were free during the initial post-call/chat run.