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Documentation Index

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Custom post-call analysis fields are not populated for calls that were not connected or where no conversation took place. Always check whether the field exists before using it.
After a call is analyzed, access results through three methods:

Dashboard

Visual interface for quick review of all analyzed conversations.

Webhook

Real-time notifications when analysis completes.

API

Programmatic access to call analysis data.

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Dashboard

Access results in the dashboard’s History tab. Your defined analysis categories appear in the Conversation Analysis column for quick per-call insights.

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Webhook

The call_analyzed event fires when analysis is complete: 
{
  "event": "call_analyzed",
  "call": {
    "call_id": "123",
    "call_analysis": {
      // analysis results
    }
  }
}
See Webhook Overview to set up webhooks.

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Get Call API

Retrieve analysis programmatically using the Get Call API: 
{
  "call_id": "123",
  "call_analysis": {
    // analysis results object
  }
}
See the API Reference for full response schema.