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AI QA automatically evaluates a sampled set of calls using configurable rules and metrics. It surfaces high-level trends (scores, resolution rate, latency) and deep call-level diagnostics (hallucinations, KB accuracy, interruptions, sentiment, and tool usage).

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Use AI QA To:

  • Track call quality and resolution over time
  • Identify failure patterns and root causes
  • Review individual calls with transcript-level evidence

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Pricing

AI QA is free for the first 100 minutes of usage per workspace. After that, it is priced at $0.10 per minute of analyzed call time.