Use AI QA To:
- Track call quality and resolution over time
- Identify failure patterns and root causes
- Review individual calls with transcript-level evidence
AI Quality Assurance
AI Quality Assurance
Automatically evaluate call quality using configurable rules and metrics to track trends and identify failure patterns.
AI QA automatically evaluates a sampled set of calls using configurable rules and metrics. It surfaces high-level trends (scores, resolution rate, latency) and deep call-level diagnostics (hallucinations, KB accuracy, interruptions, sentiment, and tool usage).