View and filter all your call and chat session history from the UponAI dashboard.
The Session History dashboard provides a comprehensive view of all your calls and their statuses.
Access Session History
Navigate to the UponAI dashboard
Select the Call History or Chat History tab
Filter Sessions
The dashboard offers powerful filtering to help you analyze call and chat sessions.
When investigating issues, filter for unsuccessful sessions to identify patterns in failure reasons and troubleshoot more effectively.
Customize Columns
Personalize the history table view:
Click the Customize Field button in the top-right corner
Select or deselect columns to show or hide them
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"UponAI","colors":{"primary":"#16A34A","light":"#07C983","dark":"#15803D"},"logo":{"light":"https://mintcdn.com/uponai/Z_4kJsgPYLQAiuNH/images/favicon.webp?fit=max\u0026auto=format\u0026n=Z_4kJsgPYLQAiuNH\u0026q=85\u0026s=22fd99ea2484bdf64edc52775ef82144","dark":"https://mintcdn.com/uponai/Z_4kJsgPYLQAiuNH/images/favicon.webp?fit=max\u0026auto=format\u0026n=Z_4kJsgPYLQAiuNH\u0026q=85\u0026s=22fd99ea2484bdf64edc52775ef82144"},"favicon":"https://mintlify.s3.us-west-1.amazonaws.com/uponai/favicon.svg","navbar":{"links":[{"href":"mailto:support@uponai.com","label":"Support"}],"primary":{"type":"button","label":"Dashboard","href":"https://dashboard.mintlify.com"}},"footer":{"socials":{"facebook":"https://www.facebook.com/profile.php?id=61573890866561","instagram":"https://www.instagram.com/_uponai_","linkedin":"https://www.linkedin.com/company/uponai?viewAsMember=true","x-twitter":"https://x.com/_UponAI_"}},"contextual":{"options":["copy","view","chatgpt","claude"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"uponai","hasAudioNarration":false,"actualSubdomain":"uponai","customDomains":["documentation.uponai.com"],"gitSource":{"type":"github","owner":"uponai8192","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":""},"entitlements":{},"buildId":"6ae92a31f2a30ac762f68141:success","clientVersion":"0.0.4143","searchFilterCounts":[{"language":"default","tag":"Documentation","count":154},{"language":"default","tag":"Build","count":64},{"language":"default","tag":"API Documentation","count":59},{"language":"default","tag":"Deploy","count":27},{"language":"default","tag":"Setup conversation flow agent","count":22},{"language":"default","tag":"Setup single / multi prompt agent","count":16},{"language":"default","tag":"Accounts and Workspace","count":14},{"language":"default","tag":"Step 2: Add nodes","count":14},{"language":"default","tag":"Reliability \u0026 Debugging","count":12},{"language":"default","tag":"Step 3: Add function calling","count":12}]},"assistantConfig":{},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"Monitor/session-history","slug":"/Monitor/session-history","pageMetadata":{"title":"Monitor Sessions via Dashboard","description":"View and filter all your call and chat session history from the UponAI dashboard.","href":"/Monitor/session-history"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"View and filter all your call and chat session history from the UponAI dashboard.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={li:`li`,ol:`ol`,p:`p`,strong:`strong`,..._provideComponents(),...props.components},{Frame,Heading,OptimizedImage,Tip}=_components;if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Tip)_missingMdxReference(`Tip`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`The Session History dashboard provides a comprehensive view of all your calls and their statuses.`}),`\n`,_jsx(Heading,{level:`2`,id:`access-session-history`,children:`Access Session History`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsx(_components.li,{children:`Navigate to the UponAI dashboard`}),`\n`,_jsxs(_components.li,{children:[`Select the `,_jsx(_components.strong,{children:`Call History`}),` or `,_jsx(_components.strong,{children:`Chat History`}),` tab`]}),`\n`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=3771114f289ce6617bc175be777d2011`,alt:`Call History navigation button in the UponAI dashboard`,\"data-og-width\":`140`,width:`140`,\"data-og-height\":`69`,height:`69`,\"data-path\":`images/screenshots/image22.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?w=280\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=c5b15c243605002b2b68b3559fc1dc32 280w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?w=560\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=bf38f8a93d8d3250f61aa14c1a7c59f1 560w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?w=840\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=6b79992cf1537244cb2e86722a0ec77c 840w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?w=1100\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=9fa6984feb25c34c5bb88a8ab3ccd610 1100w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?w=1650\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=0adee65e34d919564c5eeab39a5bc8de 1650w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image22.png?w=2500\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=d81983a00a19deed9cde435fb4425240 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`filter-sessions`,children:`Filter Sessions`}),`\n`,_jsx(_components.p,{children:`The dashboard offers powerful filtering to help you analyze call and chat sessions.`}),`\n`,_jsx(Tip,{children:_jsx(_components.p,{children:`When investigating issues, filter for unsuccessful sessions to identify patterns in failure reasons and troubleshoot more effectively.`})}),`\n`,_jsx(Heading,{level:`2`,id:`customize-columns`,children:`Customize Columns`}),`\n`,_jsx(_components.p,{children:`Personalize the history table view:`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Click the `,_jsx(_components.strong,{children:`Customize Field`}),` button in the top-right corner`]}),`\n`,_jsx(_components.li,{children:`Select or deselect columns to show or hide them`}),`\n`]}),`\n`,_jsx(Frame,{children:_jsx(OptimizedImage,{src:`https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=269e1098202bd027ca8b78bd978da896`,alt:`Customize Columns dialog showing all available columns including Time, Agent Name, Duration, Cost, Status, Sentiment, and custom post-call analysis fields`,\"data-og-width\":`459`,width:`459`,\"data-og-height\":`858`,height:`858`,\"data-path\":`images/screenshots/image23.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?w=280\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=bd212ab8b6d092475641a5b636d14ae8 280w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?w=560\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=e97f22cab92ab262c1595744aabd83b7 560w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?w=840\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=9ac24ae9696b3eb169ae91f830df405f 840w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?w=1100\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=cfd31e5bf00d8e35f56062179c916f9f 1100w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?w=1650\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=e1151bc386cb864956d0426b25062649 1650w, https://mintcdn.com/uponai/7QzWw_-VPReC-RSK/images/screenshots/image23.png?w=2500\u0026fit=max\u0026auto=format\u0026n=7QzWw_-VPReC-RSK\u0026q=85\u0026s=6962968df7cb2a9f5227f7c2e0f7ca05 2500w`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Monitor Sessions via Dashboard","description":"View and filter all your call and chat session history from the UponAI dashboard.","href":"/Monitor/session-history"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Access Session History","slug":"access-session-history","depth":2,"children":[]},{"title":"Filter Sessions","slug":"filter-sessions","depth":2,"children":[]},{"title":"Customize Columns","slug":"customize-columns","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"uponai","siteName":"UponAI","title":"Monitor Sessions via Dashboard - UponAI","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-05-20T17:24:11.169Z","originalFileLocation":"Monitor/session-history.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"View and filter all your call and chat session history from the UponAI dashboard.\">\u003cmeta data-mint-head name=\"application-name\" content=\"UponAI\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/svg+xml\" sizes=\"180x180\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/uponai/favicon.svg\">\u003clink data-mint-head rel=\"icon\" type=\"image/svg+xml\" sizes=\"32x32\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/uponai/favicon.svg\">\u003clink data-mint-head rel=\"icon\" type=\"image/svg+xml\" sizes=\"16x16\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/uponai/favicon.svg\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/svg+xml\" href=\"https://mintlify.s3.us-west-1.amazonaws.com/uponai/favicon.svg\">\u003cmeta data-mint-head property=\"og:title\" content=\"Monitor Sessions via Dashboard - UponAI\">\u003cmeta data-mint-head property=\"og:description\" content=\"View and filter all your call and chat session history from the UponAI dashboard.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"UponAI\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://documentation.uponai.com/Monitor/session-history\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://uponai.mintlify.site/_mintlify/api/og/v2?division=Monitor\u0026amp;title=Monitor+Sessions+via+Dashboard\u0026amp;description=View+and+filter+all+your+call+and+chat+session+history+from+the+UponAI+dashboard.\u0026amp;theme=339d93954e751f350341c522\u0026amp;signature=f5c799b80f0de9c2b4d4127ba4c4031fb3f17c0d20ffba95402e2ff42adf4414\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Monitor Sessions via Dashboard - UponAI\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"View and filter all your call and chat session history from the UponAI dashboard.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://uponai.mintlify.site/_mintlify/api/og/v2?division=Monitor\u0026amp;title=Monitor+Sessions+via+Dashboard\u0026amp;description=View+and+filter+all+your+call+and+chat+session+history+from+the+UponAI+dashboard.\u0026amp;theme=339d93954e751f350341c522\u0026amp;signature=f5c799b80f0de9c2b4d4127ba4c4031fb3f17c0d20ffba95402e2ff42adf4414\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"https://mintlify.s3.us-west-1.amazonaws.com/uponai/_generated/favicon/browserconfig.xml?v=3\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"UponAI\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#16A34A\">\u003clink data-mint-head rel=\"canonical\" href=\"https://documentation.uponai.com/Monitor/session-history\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/Monitor/session-history.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://documentation.uponai.com/#organization\",\"name\":\"UponAI\",\"url\":\"https://documentation.uponai.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/uponai/Z_4kJsgPYLQAiuNH/images/favicon.webp?fit=max\u0026auto=format\u0026n=Z_4kJsgPYLQAiuNH\u0026q=85\u0026s=22fd99ea2484bdf64edc52775ef82144\"}},{\"@type\":\"WebSite\",\"@id\":\"https://documentation.uponai.com#website\",\"name\":\"UponAI\",\"url\":\"https://documentation.uponai.com\",\"publisher\":{\"@id\":\"https://documentation.uponai.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://documentation.uponai.com/Monitor/session-history#webpage\",\"url\":\"https://documentation.uponai.com/Monitor/session-history\",\"name\":\"Monitor Sessions via Dashboard\",\"description\":\"View and filter all your call and chat session history from the UponAI dashboard.\",\"dateModified\":\"2026-05-20T17:24:11.169Z\",\"isPartOf\":{\"@id\":\"https://documentation.uponai.com#website\"},\"breadcrumb\":{\"@id\":\"https://documentation.uponai.com/Monitor/session-history#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://documentation.uponai.com/Monitor/session-history#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"UponAI\",\"item\":\"https://documentation.uponai.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Monitor Sessions via Dashboard\",\"item\":\"https://documentation.uponai.com/Monitor/session-history\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://documentation.uponai.com/Monitor/session-history#article\",\"headline\":\"Monitor Sessions via Dashboard\",\"name\":\"Monitor Sessions via Dashboard\",\"description\":\"View and filter all your call and chat session history from the UponAI dashboard.\",\"url\":\"https://documentation.uponai.com/Monitor/session-history\",\"mainEntityOfPage\":{\"@id\":\"https://documentation.uponai.com/Monitor/session-history#webpage\"},\"dateModified\":\"2026-05-20T17:24:11.169Z\",\"publisher\":{\"@id\":\"https://documentation.uponai.com/#organization\"},\"isPartOf\":{\"@id\":\"https://documentation.uponai.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"UponAI\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"UponAI\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/Monitor/session-history.md","siteName":"UponAI","nav":{"global":null,"tabs":[{"tab":"Documentation","groups":[{"group":"Begin Your AI Journey","pages":[{"title":"Introduction","href":"/getting-started"},{"title":"Build Your First Phone Agent in 5 Minutes","href":"/getting-started/quick-start"},{"title":"SDKs","href":"/getting-started/sdk"},{"title":"MCP Server","href":"/getting-started/mcp-server"}]},{"group":"Build","pages":[{"group":"Setup single / multi prompt agent","pages":[{"group":"Step 1: Write the prompt","pages":[{"title":"Single/Multi Prompt Agent Overview","href":"/build/prompt-overview"},{"title":"Write a Single Prompt","href":"/build/write-single-prompt"},{"title":"Build a Multi-Prompt Agent","href":"/build/build-multi-prompt"}]},{"title":"Step 2: Configure the Basic Settings","href":"/build/configure-basic-settings"},{"group":"Step 3: Add function calling","pages":[{"title":"Function Calling Overview","href":"/build/function-calling-overview"},{"title":"End Call","href":"/build/end-call"},{"title":"Transfer Call","href":"/build/transfer-call"},{"title":"Send SMS","href":"/build/send-sms"},{"title":"Check Calendar Availability","href":"/build/check-calendar-availability"},{"title":"Book Calendar","href":"/build/book-calendar"},{"title":"Press Digit (IVR Navigation)","href":"/build/press-digit"},{"title":"Integrate Any System with Custom Functions","href":"/build/custom-function"},{"title":"Code Tool","href":"/build/code-tool"},{"title":"Extract Dynamic Variables","href":"/build/extract-dynamic-variables"},{"title":"Agent Transfer","href":"/build/agent-transfer"},{"title":"MCP","href":"/build/mcp"}]}]},{"group":"Setup conversation flow agent","pages":[{"title":"Conversation Flow Overview","href":"/build/conversation-flow/overview"},{"title":"Step 1: Configure Global Settings","href":"/build/conversation-flow/global-setting"},{"group":"Step 2: Add nodes","pages":[{"title":"Step 2: Add Nodes","href":"/build/conversation-flow/node"},{"title":"Conversation Node","href":"/build/conversation-flow/conversation-node"},{"title":"End Node","href":"/build/conversation-flow/end-node"},{"title":"Call Transfer Node","href":"/build/conversation-flow/call-transfer-node"},{"title":"Extract Dynamic Variable Node","href":"/build/conversation-flow/extract-dv-node"},{"title":"Function Node","href":"/build/conversation-flow/function-node"},{"title":"Code Node","href":"/build/conversation-flow/code-node"},{"title":"Press Digit Node","href":"/build/conversation-flow/press-digit-node"},{"title":"SMS Node","href":"/build/conversation-flow/sms-node"},{"title":"Logic Split Node","href":"/build/conversation-flow/logic-split-node"},{"title":"Subagent Node","href":"/build/conversation-flow/subagent-node"},{"title":"MCP Node","href":"/build/conversation-flow/mcp-node"},{"title":"Agent Transfer Node","href":"/build/conversation-flow/transfer-agent-node"},{"title":"Global Node","href":"/build/conversation-flow/global-node"}]},{"title":"Step 3: Add Transition Conditions","href":"/build/conversation-flow/transition-condition"},{"title":"Components","href":"/build/conversation-flow/components"},{"title":"Flex Mode","href":"/build/conversation-flow/flex-mode"},{"group":"Advanced features","pages":[{"title":"Fine-tune Examples","href":"/build/conversation-flow/finetune-examples"},{"title":"Custom Functions","href":"/build/conversation-flow/custom-function"}]},{"title":"Debug Guide","href":"/build/conversation-flow/debug-guide"}]},{"group":"Language \u0026 Chat","pages":[{"title":"Set Language for Your Agent","href":"/build/set-language"},{"title":"Configure a Multilingual Agent","href":"/build/configure-multilingual"},{"title":"Create Chat Agent","href":"/build/create-chat-agent"}]},{"group":"Understand User Speech","pages":[{"title":"Speech Recognition Provider Comparison","href":"/build/asr-provider-comparison"},{"title":"Balance Transcription Accuracy and Latency","href":"/build/transcription-mode"},{"title":"Handle Background Speech and Noise","href":"/build/handle-background-noise"}]},{"group":"Generate Better Responses from LLM","pages":[{"title":"Agent Handbook","href":"/build/agent-handbook"},{"title":"Prompt Engineering Guide","href":"/build/prompt-engineering-guide"},{"title":"Prompt Guide and Examples for Specific Situations","href":"/build/prompt-situation-guide"},{"title":"Configure LLM Options","href":"/build/llm-options"}]},{"group":"Customize the Synthesized Speech","pages":[{"title":"Choose a Custom Voice","href":"/build/choose-custom-voice"},{"title":"Platform Voices","href":"/build/platform-voices"},{"title":"TTS Provider Comparison","href":"/build/tts-provider-comparison"},{"title":"Add Custom Pronunciation","href":"/build/add-pronunciation"},{"title":"Add Backchannel","href":"/build/add-backchannel"},{"title":"Make Agent Hold and Respond Nothing","href":"/build/no-response"},{"title":"Add Pause or Read Slowly","href":"/build/add-pause"},{"title":"Setup TTS Fallback","href":"/build/tts-fallback"}]},{"group":"Integrate Telephony Features","pages":[{"title":"Handle Voicemail and IVR","href":"/build/handle-voicemail"},{"title":"Capture DTMF Input from User","href":"/build/user-dtmf"},{"title":"Set and Parse Custom SIP Headers","href":"/build/sip-headers"}]},{"group":"Provide Context to the Agent","pages":[{"title":"Knowledge Base","href":"/build/knowledge-base"},{"title":"Dynamic Variables","href":"/build/dynamic-variables"}]},{"title":"Guardrails","href":"/build/guardrails"},{"title":"AI Agent Settings","href":"/build/advanced-customization"},{"title":"Understanding Functions","href":"/build/functions"}]},{"group":"Test","pages":[{"title":"Testing Overview","href":"/Test/test-overview"},{"group":"LLM Playground","pages":[{"title":"LLM Playground","href":"/Test/llm-playground"},{"title":"Debug Agent Responses","href":"/Test/llm-playground-debug"}]},{"group":"LLM Simulation Testing","pages":[{"title":"LLM Simulation Testing","href":"/Test/llm-simulation-testing"},{"title":"Batch Test Simulation","href":"/Test/batch-test-simulation"}]},{"group":"Audio Testing","pages":[{"title":"Phone Call Testing","href":"/Test/test-phone"},{"title":"Web Call Testing","href":"/Test/test-web"}]}]},{"group":"Deploy","pages":[{"title":"Purchase Phone Number","href":"/Deploy/purchase-number"},{"title":"A/B Testing","href":"/Deploy/ab-testing"},{"group":"Connect to custom telephony via SIP","pages":[{"title":"Custom Telephony","href":"/Deploy/custom-telephony"},{"title":"Connect Twilio via SIP Trunking","href":"/Deploy/twilio"},{"title":"Connect Telnyx via SIP Trunking","href":"/Deploy/telnyx"},{"title":"Connect Vonage via SIP Trunking","href":"/Deploy/vonage"},{"title":"Connect Amazon Connect","href":"/Deploy/amazon-connect"},{"title":"Connect Avaya via SIP Trunking","href":"/Deploy/avaya"},{"title":"Connect Five9","href":"/Deploy/five9"},{"title":"Connect Genesys via SIP Trunking","href":"/Deploy/genesys"}]},{"group":"Make \u0026 receive phone calls","pages":[{"title":"Receive Calls","href":"/Deploy/inbound-call"},{"title":"Outbound Calls","href":"/Deploy/outbound-call"}]},{"title":"International Calling and Fees","href":"/Deploy/international-call"},{"title":"Create Chat Completion","href":"/Deploy/create-chat-completion"},{"title":"Website Widget","href":"/Deploy/chat-widget"},{"title":"Send \u0026 Receive SMS","href":"/Deploy/enable-sms"},{"title":"Create Batch Calls","href":"/Deploy/make-batch-call"},{"title":"Setup Versioning for Agents","href":"/Deploy/agent-versioning"},{"title":"Compare Agent Versions","href":"/Deploy/version-comparison"},{"group":"Increase call pickup rate","pages":[{"title":"Spam Likely Overview","href":"/Deploy/call-pickup-rate/spam-likely"},{"title":"Add a Business Profile","href":"/Deploy/call-pickup-rate/business-profile"},{"title":"Apply for Verified Phone Number","href":"/Deploy/call-pickup-rate/verified-phone"},{"title":"Apply for Branded Call","href":"/Deploy/call-pickup-rate/branded-call"},{"title":"Handle Application Rejection","href":"/Deploy/call-pickup-rate/handle-rejection"},{"title":"Stop the Service","href":"/Deploy/call-pickup-rate/stop-service"}]},{"title":"Connect to Web Call","href":"/Deploy/web-call"},{"title":"Understand Concurrency \u0026 Limits","description":"Learn about concurrent call limits, concurrency burst, and other platform constraints.","href":"/Deploy/concurrency"}]},{"group":"Monitor","pages":[{"title":"Monitor Sessions via Dashboard","href":"/Monitor/session-history"},{"title":"Get Analytics Insight","description":"Build customizable dashboards with charts and visualizations across your call and agent data.","href":"/Monitor/analytics-dashboard"},{"title":"Alerting","href":"/Monitor/alerting"},{"group":"Webhooks","pages":[{"title":"Webhook Overview","href":"/Monitor/webhook-overview"},{"title":"Register \u0026 Handle Webhooks","href":"/Monitor/register-webhook"},{"title":"Secure the Webhook","href":"/Monitor/secure-webhook"},{"title":"Inbound Call Webhook","href":"/Monitor/inbound-webhook"}]},{"group":"Post Call Analysis","pages":[{"title":"Post Call Analysis Overview","href":"/Monitor/post-call-analysis/overview"},{"title":"Define the Information You Want to Extract","href":"/Monitor/post-call-analysis/define-fields"},{"title":"Consume the Analysis Data","href":"/Monitor/post-call-analysis/consume-data"},{"title":"Rerun Post-Call/Chat Analysis","href":"/Monitor/post-call-analysis/rerun-analysis"}]}]},{"group":"Reliability \u0026 Debugging","pages":[{"title":"Reliability Overview","href":"/Reliability/reliability-overview"},{"group":"Latency","pages":[{"title":"Check Actual Latency","href":"/Reliability/latency/check-actual-latency"},{"title":"Check Estimated Latency","href":"/Reliability/latency/check-estimated-latency"},{"title":"Troubleshoot High Latency","href":"/Reliability/latency/troubleshoot-latency"}]},{"group":"Fix Agent Behaviors","pages":[{"title":"Debug Wrong Response","href":"/Reliability/fix-behaviors/wrong-response"},{"title":"Increase Transcription Accuracy","href":"/Reliability/fix-behaviors/wrong-transcript"}]},{"group":"Debug","pages":[{"title":"Debug Call Disconnection","href":"/Reliability/debug/debug-call-disconnect"},{"title":"Debug Call Transfer Failure","href":"/Reliability/debug/debug-call-transfer"},{"title":"Debug Outbound Connection Issues","href":"/Reliability/debug/debug-outbound-call"},{"title":"Debug SIP Calls Using PCAP","href":"/Reliability/debug/debug-calls-pcap"}]},{"title":"Prevent Abuse","href":"/Reliability/prevent-abuse"},{"title":"Fraud Protection","href":"/Reliability/fraud-protection"}]},{"group":"Accounts and Workspace","pages":[{"title":"Workspace","href":"/Accounts/workspace"},{"title":"Account","href":"/Accounts/account"},{"title":"Access Control","href":"/Accounts/access-control"},{"title":"KYC Verification","href":"/Accounts/kyc"},{"group":"Billing","pages":[{"title":"Billing Overview","href":"/Accounts/billing/billing-overview"},{"title":"Billing Exceptions","href":"/Accounts/billing/billing-exceptions"},{"title":"Add Payment Method","href":"/Accounts/billing/add-payment"},{"title":"Handle Failed Payments","href":"/Accounts/billing/fail-payment"}]},{"group":"Keys","pages":[{"title":"API Key Overview","href":"/Accounts/keys/api-keys-overview"},{"title":"Manage API Keys","href":"/Accounts/keys/manage-api-keys"},{"title":"Public Keys","href":"/Accounts/keys/public-keys"}]},{"group":"Privacy","pages":[{"title":"Data Storage Settings","href":"/Accounts/privacy/data-storage"},{"title":"Data Retention Policy","href":"/Accounts/privacy/data-retention"},{"title":"Secure URLs","href":"/Accounts/privacy/signed-secure-url"}]}]},{"group":"Other Topics","pages":[{"group":"Custom LLM","pages":[{"title":"Custom LLM Overview","href":"/custom-llm/overview"},{"title":"Setup WebSocket Server","href":"/custom-llm/setup-websocket-server"},{"title":"Integrate LLM","href":"/custom-llm/integrate-llm"},{"title":"Integrate Function Calling","href":"/custom-llm/integrate-function-calling"},{"title":"Troubleshooting Guide","href":"/custom-llm/troubleshooting"},{"title":"Custom LLM Best Practices","href":"/custom-llm/llm-best-practices"}]},{"title":"Audio Basics","href":"/audio-basics"}]},{"group":"Integrations","pages":[{"title":"HubSpot Integration","href":"/Integrations/hubspot"}]},{"group":"AI Quality Assurance","pages":[{"title":"AI Quality Assurance","href":"/ai-qa/overview"},{"group":"Create QA","pages":[{"title":"Get Started","href":"/ai-qa/get-started"},{"title":"Define QA Cohort","href":"/ai-qa/create-cohort"},{"title":"Define Resolution Criteria","href":"/ai-qa/define-resolution-criteria"}]},{"title":"View QA Results","href":"/ai-qa/view-qa-results"},{"title":"AI QA Metrics","href":"/ai-qa/ai-qa-metrics"},{"title":"Address Metric Issues","href":"/ai-qa/address-metric-issues"}]}]},{"tab":"API Documentation","pages":[{"title":"API Documentation","href":"/api-reference/calls/create-phone-call"}]}]},"basePath":"","title":"Monitor Sessions via Dashboard - UponAI","buildId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","deploymentId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-D2acuaLg.js","DynamicMarkdown-Co5nikxh.js","zoom-image-lightbox-BbK2OBGL.js","lightbox-handle-r17bVUz3.js"]}
