The Session History dashboard provides a comprehensive view of all your calls and their statuses.
Access Session History
- Navigate to the UponAI dashboard
- Select the Call History or Chat History tab
Filter Sessions
The dashboard offers powerful filtering to help you analyze call and chat sessions.
When investigating issues, filter for unsuccessful sessions to identify patterns in failure reasons and troubleshoot more effectively.
Customize Columns
Personalize the history table view:
- Click the Customize Field button in the top-right corner
- Select or deselect columns to show or hide them
