Custom post-call analysis fields are not populated for calls that were not connected or where no conversation took place. Always check whether the field exists before using it.
Analysis Categories
| Type | Description | Example |
|---|---|---|
| Boolean (True/False) | Simple yes/no determinations | Whether the customer is a first-time caller |
| Text (String) | Detailed textual information | Call summaries, action items, key discussion points |
| Number (Numerical) | Quantitative measurements | Transaction amounts, satisfaction scores |
| Selector (Enum) | Categorization from a fixed list | Issue types, product categories, resolution status |