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By default, URLs generated for call recordings and logs do not expire, making them easy to share. If security is a concern — for example, if a URL could be leaked — you can opt in to Secure URLs. Secure URLs automatically expire 24 hours after they are generated.

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How to Opt In

1

Navigate to your agent

Open the agent you want to configure.
2

Enable secure URLs

Toggle the Opt In Secure URL switch.

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What Happens When You Opt In

  • Every time you request URLs for call recordings and logs, a URL with a signature is generated
  • The URL expires 24 hours after it is generated
  • Accessing the resource after 24 hours is denied
  • Files created before secure URLs were enabled still generate non-expiring URLs

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What Happens When You Opt Out

  • Files created while secure URLs were enabled continue to generate signed, 24-hour expiring URLs — even after you opt out
  • Only files created after opting out generate non-expiring URLs