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Phone call testing lets you interact with your agent over an actual phone call — the most realistic way to validate voice quality, latency, interruption handling, and telephony features before going live.

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How to Test via Phone Call

1

Get a phone number

Purchase a UponAI phone number from the Phone Numbers tab in your dashboard. See the quickstart guide for setup steps.
2

Assign your agent

In the phone number’s configuration settings, assign the agent you want to test.
3

Make the call

Inbound test: dial your purchased number from any phone.Outbound test: from the dashboard, click Make an outbound call and enter a destination number with country code (e.g., +12137774445).
4

Evaluate

Check voice quality, latency, interruption behavior, DTMF handling, and any telephony-specific features.
Phone call testing incurs standard call charges. Use LLM Playground or Simulation Testing for free text-based testing during development.