Skip to main content

Documentation Index

Fetch the complete documentation index at: https://documentation.uponai.com/llms.txt

Use this file to discover all available pages before exploring further.

The Agent Handbook is a collection of ready-to-use prompt presets that improve how your agent communicates. Each preset encodes a specific best practice — toggle it on and the behavior is added automatically, no prompt writing needed.
New agents are created with Default Personality and AI Disclosure When Asked enabled by default.

​
How It Works

The Agent Handbook organizes presets into three categories:
  • Personality & Tone — Shape how the agent sounds and feels in conversation
  • Accuracy & Format — Improve how the agent handles names, numbers, and data (voice agents only)
  • Trust & Safety — Control transparency and scope of responses
Toggle any preset on or off from the Agent Handbook panel. Each preset adds a small number of tokens to every interaction — estimated token counts are shown on hover. To open the Agent Handbook, click the Agent Handbook button in the prompt section of your agent settings.

​
Presets

​
Personality & Tone

PresetEst. TokensDefault
Default Personality~480On
Natural Filler Words~100Off
High Empathy~70Off

​
Accuracy & Format

All presets in this category are for voice agents only. They are automatically disabled for chat agents.
PresetEst. TokensDefault
Echo Verification~190Off
NATO Phonetic Alphabet~190Off
Speech Normalization~910Off
Smart Matching~110Off

​
Trust & Safety

PresetEst. TokensDefault
AI Disclosure When Asked~30On
Scope Boundaries~60Off

​
Token Cost Summary

PresetEst. TokensVoiceChatDefault
Default Personality~480✓✓On
Natural Filler Words~100✓—Off
High Empathy~70✓✓Off
Echo Verification~190✓—Off
NATO Phonetic Alphabet~190✓—Off
Speech Normalization~910✓—Off
Smart Matching~110✓—Off
AI Disclosure When Asked~30✓✓On
Scope Boundaries~60✓✓Off
Token counts are approximate. The token cost of all enabled presets is added to every interaction.

​
FAQ

Can I customize the content of a preset? Handbook presets are fixed best-practice templates. To customize behavior further, add your own instructions directly in the prompt — handbook presets and custom prompts work together without conflict. Do handbook presets conflict with my custom prompt? No. Presets are appended to your prompt without overriding any of your custom instructions. Why are some presets greyed out for my chat agent? Accuracy & Format presets are voice-only features. They are automatically disabled for chat agents and cannot be toggled on.