This guide explains how to create and configure a chat agent in UponAI. Chat agents let you implement conversational AI experiences through text-based interfaces.
UponAI does not provide native integration with SMS or chat applications at this time. You can only interact with a chat agent via API.
Creating a Chat Agent
You have two options:
Create a New Chat Agent
Create a new agent
Click Create New Agent.
Select agent type
Select Chat Agent as the agent type.
Configure settings
Configure your agent settings and prompts.
Convert an Existing Voice Agent
Open the voice agent
Open an existing voice agent from the Agents section.
Convert
Click Convert to Chat Agent.
Review warnings
Review the conversion warnings before confirming.
Chat agents do not support voice-specific functions like call transfers, DTMF (press digits), or telephony features. During conversion, any such nodes or functions are automatically removed.
Next Steps
After creating your chat agent, you can:
- Create a chat session — start a session via the API to begin a conversation
- Generate responses — use the chat completion endpoint to send and receive messages
