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When agent response or transition is not meeting your expectation, you can supply examples to fine-tune the behavior by adding finetune examples.

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Supported Nodes

NodeResponse Fine-tuningTransition Fine-tuning
Conversation NodeYesYes
Subagent NodeYesYes
Function NodeNoYes

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How to Configure

When configuring a finetune example, provide a transcript as context. Select a role for each line of the transcript:
  • user — what the caller said
  • agent — what the agent said
  • function — a function invocation and its result
Refer to the History tab in the dashboard to see examples of real transcripts.

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Finetune Examples for Conversation

Provide a transcript as context — that’s all you need. It’s not necessary to provide the entire call transcript; just the relevant part is enough.
At least one agent response is required, since you are fine-tuning the agent’s response behavior.

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Finetune Examples for Transition

Provide both a transcript as context and the transition result (which node it should go to). If you cannot distinguish between the different nodes available as transition targets, rename your nodes to make them easier to tell apart.