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Global nodes can be transitioned to from anywhere in the conversation flow, making them ideal for handling universal scenarios like user objections (e.g. “I want to talk to a human” / “I need to call back later”). Toggle on Global Node in the node settings to enable this.

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Configure Global Node

Set a condition for when the global node should be transitioned to. For example, the condition “When user indicates this is not a good time to continue” means that whenever the user says something like “I need to call back later”, the agent transitions to this node. Since a global node can be transitioned to from anywhere, it does not need to be connected to the rest of the graph.

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Global Node Examples

Add example conversations to help the AI better understand when to jump to this global node. Click + Add to create examples that demonstrate scenarios where the global node should or should not be activated.

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Go Back to Previous Node

Enable Go back to previous node to let the conversation return to where it left off after the global node is handled. Once enabled, a Go Back Condition section appears where you define when the agent should navigate back (e.g. “User changed their mind and wants to continue the call”). Go back conditions support both prompt-based and equation-based conditions. You can add multiple conditions and reorder them by dragging.

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Prevent Immediate Re-Trigger

Enable Prevent Immediate Re-Trigger to pause the global node for a specified number of node steps after it has been triggered. Set the number of Node steps (defaults to 3) during which the global node will not be activated again. This prevents the conversation from looping when the user’s phrasing keeps matching the global node condition.