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Documentation Index

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SMS node is used to send an SMS during a phone call. You can send to the caller’s number or a different number.
This node only works for phone numbers that have SMS enabled, or when using a UponAI SMS-approved number. Read more about enabling SMS.
The SMS will be sent when entering this node.

Choose Where to Send From

OptionDescription
SMS-approved UponAI numberSend from UponAI’s pool of pre-approved numbers. Bypasses the A2P application process entirely. Message content is a preset template — you cannot customize the text or use a prompt.
Agent’s associated numberSend from the phone number bound to the agent. Requires your number to have SMS enabled through the A2P application. Supports custom prompts and static content with dynamic variables.
Agents can also receive SMS during an active call and understand the content, including text, images, audio, and video. This works out of the box for UponAI Twilio numbers and for custom telephony numbers that have passed A2P applications.

Configure SMS Content

  • Agent’s associated number: Write a prompt to let the agent infer the SMS content, or use static SMS content. Dynamic variables are supported for static content.
  • SMS-approved UponAI number: The message is a preset template. You cannot edit the content.

Configure SMS Destination

By default, the SMS is sent to the caller’s number. You can also choose to send to a different number — either a static number or a dynamic variable (e.g. {{customer_phone}}).

When Can Transition Happen

The node transitions once the SMS is successfully sent or failed to send. This takes less than 2 seconds. Transition is based purely on the SMS result.

Node Settings

SettingDescription
Global NodeSee Global Node guide.
LLMChoose a different model for this node — used for function argument generation and speak-during-execution message generation.