Overview
By default, agents do not automatically end calls. You must configure explicit conditions that tell the agent when to hang up.
Setup
Add the tool
In your agent’s Functions section, select End Call from the dropdown.
Set termination conditions
Define the triggers that should end the call. Be specific so the agent doesn’t hang up prematurely.If the user says "thank you", "goodbye", or "bye", use the end_call tool to terminate the conversation.
Add to your prompt
Include the end call instructions directly in your agent’s prompt so it understands when and how to use the tool.
Without explicit configuration, your agent will not hang up — the call will stay open until the caller disconnects.
